Refund and Cancellation Policy

Last updated: October 2, 2026

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Our flowers and arrangements are perishable and most are made to order for you, so we do not accept returns. This policy explains what we do instead if you need to cancel, or if something is wrong with your order. It is part of our Terms and Conditions.

1. Cancelling or changing an order

• You can cancel or change an order before we begin preparing it. Message us on WhatsApp as soon as you know, and we will tell you whether the order has been started.
• If you cancel before we have begun preparing your order, you will receive a full refund of anything you have paid.
• Once we have begun preparing your order, or have bought flowers or materials specifically for it, we may not be able to cancel or change it. Ask us, and we will tell you what we can do and what, if anything, you would still owe for materials already bought or work already done. We will explain this before you decide.
• We may cancel an order if we cannot fulfill it, for example because a flower is unavailable and we cannot agree an alternative with you. In that case you will receive a full refund of anything you have paid.

2. If something is wrong with your order

If your order arrives or is picked up damaged, is not what we agreed, or is not delivered, please tell us within 24 hours of delivery or pickup (or of the time it should have arrived). Send a message on WhatsApp with your name, the order, what is wrong and, where possible, clear photos. Flowers are perishable, so reporting quickly lets us check the problem and fix it.

When the problem is our mistake, we will make it right with one of the following, depending on the problem and, where possible, what you prefer:

• a replacement or remake;
• a partial refund; or
• a full refund.

If we fail to deliver an order that we confirmed and you paid for, we will refund you in full, including any delivery fee, or deliver it at a new time you accept.

3. What is not covered

We cannot normally refund or replace an order in these cases:

• natural variation in color, size, bloom stage or variety that is within what we described to you;
• flowers that wilt or drop petals because they were left without water, in heat or direct sun, or otherwise not cared for after delivery;
• delivery that failed because the address or contact details you gave us were wrong or incomplete, or because no one was available to receive it after we tried to reach you;
• a recipient who refuses the order;
• change of mind after we have started preparing the order, subject to section 1;
• allergic reactions, where we were not told of an allergy when you ordered.

Even in these cases, please contact us. We will look at each situation fairly and may still offer a remedy.

4. How refunds are paid

We refund by the same method you used to pay wherever we can. For cash payments we will agree with you how to return the money. We will tell you when we approve a refund and how and when to expect it. Refunds sent by Zelle, Venmo or similar services arrive as soon as those services process them.

5. Disputes

If you are unhappy with our response, please tell us before you contact your bank or payment app, so we can try to fix it directly.

6. Your legal rights

Nothing in this policy limits any rights you have under Florida or federal consumer law.

7. Contact