Terms and Conditions

Last updated: October 2, 2026

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These terms apply to your use of this website and to any order you place with Flowers Love. By using the website or placing an order, you agree to them. If you do not agree, please do not place an order.

1. Who we are

2. How orders work

This website is a catalog and a way to contact us. You cannot pay on this website. To order, you send us a request through the order form, WhatsApp or Instagram. Your request is an offer to buy. It becomes an order only when we confirm it to you in writing (for example by WhatsApp message) with the final price, and you agree to it. We may decline a request, for example if we cannot make it in time.

Please check the confirmed details carefully: items, colors, card message, date, address and price. Tell us right away if anything is wrong.

3. Prices

Prices on this website are starting prices in US dollars. The final price can depend on seasonal flower availability, demand, styling and customization, special-occasion requests, add-ons, delivery distance and any delivery fee, and applicable sales tax. Prices for money bouquets, initial or letter pieces, heart designs, event work and add-ons are quoted individually.

We confirm the final price in writing before you pay, and the price we confirm is the price you pay. Prices on the website may change at any time, but a change does not affect an order we have already confirmed.

4. Payment

We accept cash, Zelle, Venmo and other methods we agree with you. When we confirm your order we tell you which method applies and when payment is due. We may ask for payment before we begin preparing an order or before delivery. Payment apps can have their own limits and fees.

Transfers made through Zelle and similar services can be hard or impossible to reverse. Before you send money, check that the name and the phone number or handle shown match the details we gave you in our chat. We will never ask you to pay through a link from an unknown sender.

5. Flowers and arrangements

Flowers are natural products. Color, shade, size, bloom stage and variety can differ from photos and from one order to the next. The pictures on this website are computer-generated illustrations of example styles. They are not photographs of, or a promise of, the exact arrangement you will receive.

If a flower or material is not available, we will contact you before making a change and agree an alternative of similar style and value with you, or you may cancel under our Refund and Cancellation Policy.

6. Delivery and pickup

• We deliver in Orlando and Kissimmee, Florida. Delivery to a particular address is subject to our confirmation.
• Same-day orders are possible only when we have capacity and are never guaranteed. Delivery times we discuss are estimates unless we expressly confirm a time window in writing.
• You are responsible for giving us a correct and complete address, a contact number and any access instructions. If we cannot complete delivery because the details are wrong or no one is available, we will try to contact you. We may leave the order only in a place you have approved in writing, or reschedule, and extra delivery costs may apply.
• For pickup, we confirm the pickup address and time with you in writing. Please collect your order at the agreed time, because flowers are perishable.
• Responsibility for the order passes to you or the recipient when it is handed over or left at the place you approved.

7. Flower care

Cut flowers are perishable, and how long they last depends on how they are handled after delivery. Please follow any care instructions we give you, such as keeping stems in clean water and away from direct heat and sun.

8. Cancellations, changes and refunds

Cancellations, changes and refunds are covered by our Refund and Cancellation Policy, which forms part of these terms.

9. Messages

If you message us, you agree that we may reply to you at the number or account you used, to deal with your request or order. We do not send promotional messages unless you ask us to.

10. Use of this website

You agree not to misuse the website, including by trying to break or overload it, to gain unauthorized access, or to use it to send unlawful or abusive content. Do not use another person's details to place an order without their permission.

11. Content and intellectual property

The Flowers Love name, the design and text of this website, and the images we created or commissioned belong to Flowers Love or its licensors. You may view the website and share links to it, but you may not copy or reuse its content for commercial purposes without our written permission. WhatsApp, Instagram, Zelle, Venmo and Netlify are trademarks of their respective owners and are used only to identify those services.

12. Our responsibility to you

We will provide our products and services with reasonable care and skill. Nothing in these terms limits any right you have under Florida or federal law that cannot legally be limited, and nothing excludes liability for fraud or for death or personal injury caused by negligence.

Subject to that, and to the extent the law allows, we are not responsible for indirect or consequential losses, or for delays or failures caused by events outside our reasonable control, such as severe weather, supplier shortages or road closures. Our total responsibility for any claim connected with an order is limited to the price you paid for that order. This website and its information are provided “as is”, and we do not promise it will always be available or error-free.

13. Governing law and disputes

These terms are governed by the laws of the State of Florida and applicable federal law. If you have a problem, please contact us first so we can try to resolve it directly. If we cannot, either of us may bring the matter in the state or federal courts located in Florida, unless the law gives you the right to bring it elsewhere.

14. Changes

We may update these terms from time to time. The version on this website on the day you place your order is the one that applies to that order.

15. Contact

Questions about these terms? Use the contact details in section 1.